Frequently Asked Questions
Frequently Asked Questions
Orders and delivery
Where does Mewdwell currently ship?
Mewdwell currently ships to eligible addresses within the United States. International shipping is not available at launch.
How much is shipping?
Standard U.S. Shipping is $1.99. Eligible orders of $40 or more receive free Standard U.S. Shipping after discounts and before taxes.
When should my order arrive?
Most eligible U.S. orders are estimated to arrive within 4–11 business days. Carrier delays, weather, holidays, and address issues can affect timing.
Will I receive tracking?
When tracking is available, it is sent to the email used at checkout after the order ships. The first carrier scan can take up to 48 hours to appear.
Can items arrive separately?
Yes. An order containing multiple items can arrive in separate packages. There is no additional shipping charge when Mewdwell splits an order.
Products and pet safety
Are toys suitable for unsupervised play?
Unless a product page specifically states otherwise, supervise pet play. Inspect toys before every session and remove any item that becomes loose, damaged, or small enough to swallow.
Have all Mewdwell products been physically tested?
Product pages identify when specifications or media come from the supplier and a Mewdwell sample review is still pending. We do not claim personal testing before it occurs.
Are grooming tools a substitute for veterinary care?
No. Grooming products are not intended to diagnose or treat skin, coat, matting, pain, or other health conditions. Contact a veterinarian or qualified groomer when appropriate.
Returns and support
What is the return window?
You may request a return within 30 days after delivery. Eligibility and hygiene restrictions are explained in the Return and Refund Policy.
What if an item arrives damaged or incorrect?
Contact Mewdwell promptly with the order number and clear photos of the item and packaging. Keep the item and packaging until you receive next steps.
Where do I send a return?
Contact Mewdwell before mailing anything. Do not use the address printed on the original shipping label unless written return instructions tell you to do so.